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Frequently Asked Questions

    Click on one of the links below to review the FAQs for that section, or scroll down to read all FAQs!
    Toscana at Valley Ridge |  Future Residents |  Current Residents |  Cottonwood Residential Communities  



    Toscana at Valley Ridge

    What is your pet policy?
    We welcome up to two furry friends, we do not have a weight limit. There is a $250 pet fee per pet and $15 monthly pet rent per pet. Currently, the restricted breeds are Akita, Chow, Doberman, Pit Bull, Rottweiler, American Staffordshire Terriers, English Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any other breed with dominant traits geared towards aggression. Dogs of other breeds mixed with any of the restricted breeds are not allowed. 

    Do all of your apartments have the same finishes?
    Yes, they do. All of our apartments include warm wood cabinets, Formica countertops and white appliances.

    Do all of your apartments include washer and dryer?
    No, our apartments do come with full size hook ups.

    Do you have garages?
    Yes, we have detached garages available for rent.

    Do you have storage units available?
    No, but select floor plans come equipped with a storage closet on the patio. 

    What is the parking policy at Toscana at Valley Ridge? 
    Parking is first come first served. There are parking spots inside our gate. Visitors must park in marked visitor spots or in front of our office outside of the gate.

    What is included in the rent price?
    The price shown on our website just includes your rent. Water, sewer, a utility admin fee, a $25 Curbside trash fee, a $5.00 pest control fee, and a $75 Tech package are billed by our third party billing company on the 1st of month.

    How do I setup electricity?
    Once you apply and receive approval, you will contact Reliant Energy at Reliant.com or choose your own provider (Gexa or Ambit Energy) to set up electric service prior to moving in. Provide them with your lease start date and address. We will need confirmation of electric service prior to releasing keys on move in day.

    Who is the provider for internet and cable in this area?
    Our cable and internet is provided by Spectrum through our Tech Package.

    What are the lease terms that are offered? 
    We offer lease terms from 4 to 12 months, with different pricing options for each term.

    What are the hours for the amenities?
    Residents receive 24-hour access to the fitness center and the laundry room. The pool is open daily 9:00am-11:00pm with the exception of Saturday and Sunday when it opens at 10:00am. The business center is open during office hours.

    What schools is Toscana at Valley Ridge zoned for?
    Toscana at Valley Ridge is zoned for Degan Elementary School , Huffines Middle School, and Lewisville High School.

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    For Future Residents

    How can I apply for an apartment?
    Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.

    What if I’m not ready to apply? What other options are there?
    If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.

    How long do I have to move-in to my apartment? 
    You may apply to move-in starting the date the unit is available. The unit can be moved in to within seven (7) days afterwards.

    What do you look for in the application?
    We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check. 

    Do you have furnished apartments?
    No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.

    Does it cost anything to take a tour?
    Absolutely not! There is no charge to view our apartments and community amenities. 

    Do I have to make an appointment, or do you accept walk-ins?
    We offer self-guided tours, and you do not need an appointment.

    Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
    We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.

    What is the renters’ insurance policy?
    We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer the Resident Indemnity Management program. Click here for more information.

    How accessible is the team at the local office?
    Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.


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    For Current Residents

    How do I receive packages?
    Packages can be sent through any courier and are delivered to the doors or the front management office.

    How do I send packages?
    With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office.  We'll hand them to the courier for you!  Click here to learn more.

    What fees will I need to pay if I have to break my lease?
    We require a 60-day notice to vacate and there is a termination fee equal to 1 month's rent. Please review your specific lease for details on the termination policy.  

    How do I pay my rent online?
    Visit your Resident Portal, and click Make a Payment.

    How do I transfer to a new apartment?
    To transfer to a new apartment, please contact the office to discuss transfer options within Toscana at Valley Ridge as well as additional options if you are relocating out of the area. The transfer fee is $250.

    Will I be allowed to sublet my apartment?
    No, we do not allow sublets.

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    Cottonwood Residential Communities

    Where are other Cottonwood Residential communities located?
    We are located throughout the United States. Click here to see all of our communities. 

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